At SciPlay, we're committed to providing a safe and enjoyable social gaming experience for our players. If you have any questions or concerns about your account, gameplay, or responsible gambling practices, please don't hesitate to reach out to us.
Our support team is available Monday through Friday from 9:00 AM AEST to 5:00 PM AEST. You can contact us via email or by using our in-app help centre icon within each SciPlay title.
We offer live chat support Monday through Friday from 9:00 AM AEST to 5:00 PM AEST. You can access our live chat feature on the SciPlay website during these hours. Please note that we are not available for live chat outside of these hours, but you can still email us and receive a response within 24-48 business hours.
Our support team is dedicated to responding to all emails as quickly as possible. Please allow up to 24-48 business hours for a response during our regular operating hours.
For immediate assistance with frequently asked questions or issues, please visit our in-app help centre icon within each SciPlay title. You can also access the FAQ section on the SciPlay website.
We take responsible gambling seriously and want to support you in maintaining a healthy gaming experience. If you're concerned about your gaming habits or have questions about our responsible gambling practices, please don't hesitate to reach out to us via email.
If you encounter technical issues with any SciPlay game or feature, please contact our support team via email. We'll do our best to resolve the issue as quickly as possible.
In the unlikely event that we're unable to resolve your issue to your satisfaction, you can contact us in writing at SciPlay Australia Pty Ltd, Level 17, 275 George Street, Sydney NSW 2000. Please include your name, account details, and a detailed description of your concern.
We strive to respond to all emails within 24-48 business hours during our regular operating hours. If you experience any technical issues or concerns outside of these hours, please try again the next day when our support team is available.
Our in-app help centre icon and FAQ section are accessible from both mobile and desktop devices. You can also email us for assistance with any technical issues or concerns you may have.
We offer multilingual support through our website, including English (primary), Simplified Chinese, and Spanish. If your preferred language is not listed here, please let us know via email and we'll do our best to assist you.
We recommend using the contact method that suits you best for a faster response time:
For more information or assistance with specific issues, please refer to our FAQ section on the SciPlay website.
